Tan-Lad Cancellation Policy

At Tan-Lad, we understand that sometimes plans change. Our goal is to provide you with a seamless shopping experience while ensuring that every product meets our high standards of quality and craftsmanship. Here’s our cancellation policy to guide you through the process.

Order Cancellation :

• Customers may cancel their order only if the product has not yet entered the production stage or has not been dispatched for delivery. Once an item moves into production or is dispatched from our warehouse, cancellation is no longer possible.

• If you wish to cancel your order before production or dispatch, please reach out to our customer support team as soon as possible to initiate the cancellation process.

Refunds :

• Upon successful cancellation, a refund will be issued after deducting applicable processing charges. Any tax implications related to the cancellation will be borne by the customer.

• Instead of a cash refund, customers may also opt to receive a credit note of equivalent value, which can be redeemed on any future purchases from our website. The credit note will be valid for 6 months from the date of issue.

Important Considerations :

• In the event of unexpected delays in delivery due to circumstances beyond our control (such as transit delays), cancellations cannot be processed once the order has been dispatched.

• We encourage you to review all details carefully before confirming your order, as customized/personalized products cannot be cancelled once they are in production.

Our cancellation policy is designed to uphold our commitment to quality while providing you with flexibility where possible. If you have any questions or need assistance with your order, our customer service team is here to help.