Tan-Lad Return and Refund Policy
At Tan-Lad, we prioritize our customers’ experience and satisfaction. While our products are crafted with care and attention to detail, we understand that there may be occasions when a return or exchange is necessary. Our return policy is designed to be fair and transparent, ensuring a smooth process for our valued customers.
Eligibility for Returns/Exchanges :
- Products purchased directly from our website can be returned or exchanged within 7 days of delivery, provided they are unused, in their original condition, and include all packaging materials.
- Customized or Personalized Products : Please note that customized, personalized, or bespoke products are non-returnable and non-exchangeable, as they are crafted specifically for you.
Process for Returns/Exchanges :
- Damaged Items : If your product arrives damaged or defective, please notify us within 48 hours of delivery by reaching out to our customer service team at [contact.tan-lad@gmail.com](mailto:contact.tan-lad@gmail.com) or by phone. Our team will guide you through the process and arrange for the item to be returned for inspection.
- Inspection and Refund : Once we receive the returned product, it will undergo a quality inspection. If the product is deemed eligible for a refund, the amount will be processed within 7–10 business days after inspection.
- For Quality Issues Attributable to Tan-Lad : You will receive a full refund or store credit for the product’s value.
- For Quality Issues Not Attributable to Tan-Lad : You will receive store credit for the product’s value after deducting a 5% processing fee.
- Post 7-Day Return Period : Returns are not accepted after 7 days from delivery.
Refund and Store Credit Options :
- Refund : For eligible returns, the purchase amount will be refunded after any applicable deductions.
- Store Credit : Customers can choose store credit instead of a refund, which will be valid for 3 months and can be used for future purchases on our website.
- Exchange : If you prefer, you may exchange your returned item for another product of equal or higher value, with any difference payable at checkout. Exchanges must be requested within 7 days of receiving the original product.
Repair Policy for Wear and Tear :
- Minor Repairs : For any damages due to wear and tear (such as hardware, straps, or stitching), we offer repair services within six months from the date of purchase. Contact us to initiate the repair process.
- Shipping Costs for Repairs : Customers will be responsible for shipping costs to our facility for repair. Tan-Lad will cover the return shipping costs once repairs are completed.
Contact Us :For any questions or to initiate a return, exchange, or repair request, please reach out to us at [contact.tan-lad@gmail.com](mailto:contact.tan-lad@gmail.com)or call our customer service team. We’re here to help make your experience with Tan-Lad as smooth and enjoyable as possible.